Practice Policies
Schedule a Welcome Call
Arrange a brief, complimentary conversation to explore your current clinical needs and ensure the approach is the right fit to support your goals.
Office Location and Telehealth
Telehealth Sessions
Virtual sessions are conducted via a secure, HIPAA-compliant video platform. This format ensures seamless continuity of care when in-person sessions in Manhattan are not possible or practical. Telehealth services are available to individuals residing anywhere within New York State.
Fees and Insurance
Fees are determined by the specific clinical program, session length, and treatment modality. The practice operates as an out-of-network provider. If your insurance plan includes out-of-network behavioral health benefits, a monthly clinical statement (superbill) will be provided for you to submit to your carrier for potential reimbursement.
Under the federal No Surprises Act, patients who are uninsured or paying privately have the right to receive a Good Faith Estimate of expected charges before care begins. One is provided with the intake forms when a first session is scheduled, and it is available on request at any point.
Cancellation Policy
A 48-hour notice is required for all cancellations and rescheduling requests. Appointments missed or canceled with less than 48 hours of advance notice will be billed at the full session rate.
Clinical Disclaimer
The content provided on this website is for informational and educational purposes only. It is not a substitute for clinical psychotherapy, medical advice, or formal psychiatric evaluation. Accessing this site, reading its content, or submitting a form through this contact page does not establish a therapist-client relationship with Carole Shepherd, LCSW-R, LMT, RYT, SEP.
If you require immediate medical or psychological assistance, call or text 988 (Suicide & Crisis Lifeline), call 911, or go to your nearest emergency room.